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Service Charter
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This Service Charter is a promise of standards of service delivery to our esteemed customers. National Environment Trust Fund (NETFUND) exists to “facilitate research intended to further the requirements of environmental management, capacity building, environmental awards, environmental publications, scholarships and grants.”

Through this Charter, NETFUND outlines the core services that we offer and sets the standards that we pledge to achieve in serving our clients.

Our promise to our customers is to provide services in a professional, transparent and accountable manner. If you are not satisfied with our service provision, this Charter provides you with a mechanism for lodging complaints. And when you are satisfied, we would love to hear your comments and compliments.

Our Service Charter is a living document whose implementation is continuously monitored and evaluated.


Download NETFUND service charter in PDF (448KB)


View NETFUND service charter video here